This Returns Policy outlines the procedures for returning items purchased from https://mercurybookseller.com/
Returns Policy
This Returns Policy outlines the procedures for returning items purchased from https://mercurybookseller.com/
1. Eligibility for Return
- Timeframe: Items must be returned within [Number] days of the original purchase date.
- Condition: Items must be returned in their original condition, unused, undamaged, and in the original packaging.
- Exceptions:
- Items that are marked as “final sale” or “non-returnable” are not eligible for return.
- Digital products (e.g., ebooks) are generally not eligible for return.
- Personalized or customized items are generally not eligible for return.
2. Return Process
- Contact Us: Contact us at customerorder@mercurybookseller.com or 0336-4501160 Whatsapp Number to initiate a return request.
- Obtain a Return Authorization (RA) Number: We will provide you with an RA number and instructions on how to return the item(s).
- Package and Ship: Securely package the item(s) in the original packaging (if possible) along with the original invoice or order number. Include the RA number on the return package.
- Ship the Return: Ship the package to the return address provided by us. You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped).
- Receive Refund: Once we receive and inspect the returned item(s), we will process your refund within 4 business days. Refunds will be issued to the original payment method.
3. Refunds
- Full Refund: A full refund will be issued for eligible returns in their original condition.
- Partial Refund: A partial refund may be issued for items that are returned in used or damaged condition.
- Shipping Costs: Return shipping costs are generally the responsibility of the customer, unless the return is due to our error.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at customerorder@mercurybookseller.com or 0336-4501160 Whatsapp Number. We will arrange for a return and issue a full refund or replacement.
5. Changes to This Returns Policy
We may update this Returns Policy from time to time. We will notify you of any changes by posting the updated policy on our website.
Disclaimer: This is a sample Returns Policy and may not be suitable for all situations. You should consult with an attorney to ensure that your Returns Policy complies with all applicable laws and regulations.